Last updated: 14 November 2026
1. Who we are
These terms apply to private transfer services (private car hire with driver) booked with LUX MYKONOS O.E. (General Partnership), Agia Anna, Psilo Vouni, Mykonos 84600, Greece — VAT (ΑΦΜ) 801972581, G.E.MI. 167344838000, ΜΗΤΕ 1173Ε81001218001. Contact: [email protected] · +30 694 079 5079.
2. Bookings
- All transfers must be booked in advance. A booking is confirmed only when you receive our written confirmation (email or WhatsApp) with the agreed price, pickup time and place.
- Please give accurate details: date, pickup and drop-off points, flight or ferry number, number of passengers and luggage, and any child seats needed.
- The price is the one stated in your confirmation. Prices shown on the website (“from €…”) are indicative and depend on route, vehicle, time and season.
3. Cancellations and changes
- You can cancel free of charge up to 12 hours before the scheduled pickup time.
- Cancellations made less than 12 hours before pickup are charged in full.
- To cancel or change a booking, contact us in writing by email or WhatsApp. Changes are subject to availability and may affect the price.
4. Waiting time and no-show
- For airport and port pickups, your driver monitors your flight or ferry and adjusts the pickup to the actual arrival time, at no extra cost.
- The driver waits 15 minutes from the actual arrival of your flight or ferry (or from the agreed pickup time for other pickups).
- If you do not appear within the waiting time and have not contacted us, the booking is treated as a no-show and is charged in full, with no refund.
5. Payment
- Payment methods are agreed at the time of booking.
- If you choose to pay in cash, a deposit is required to secure the booking. The deposit is refunded in full if you cancel at least 12 hours before the scheduled pickup time; it is not refunded for later cancellations or no-shows.
- The balance is paid to the driver at the latest on completion of the transfer, unless otherwise agreed.
6. Passengers and luggage
- The number of passengers and pieces of luggage must not exceed the capacity of the vehicle booked.
- Child seats are available on request and must be requested at the time of booking.
- Smoking is not allowed in the vehicles. The driver may refuse to carry a passenger whose behaviour endangers safety. Damage or soiling of the vehicle caused by a passenger may be charged.
7. Delays outside our control
We plan every transfer with reasonable time margins, but we are not responsible for delays caused by events outside our control, such as traffic, road closures, weather, strikes, or delays of flights and ferries. If we are unable to carry out a confirmed transfer, we will offer an alternative or a full refund of any amount paid.
8. Personal data
We process your personal data as described in our Privacy & Cookie Policy.
9. Governing law
These terms are governed by Greek law. Nothing in these terms affects your statutory rights as a consumer.